Expert Support & Administration from Certified Salesforce Professionals
Let our AppShark professionals maintain and support your Salesforce instance with our flexible Managed Services program. Choose between Time & Materials, Block of Hours, shared/dedicated resources, and a blend of NA-based and offshore, role-specific resources you need.
What Is a Salesforce Managed Service Provider?
A Salesforce managed service provider handles the ongoing administration, maintenance, optimization, and support of your Salesforce environment. This includes user management, custom development, integration support, data quality monitoring, security updates, and performance optimization, allowing your internal team to focus on strategic initiatives rather than day-to-day platform management. As Salesforce evolves to include AI-powered capabilities like Agentforce and Einstein, managed service providers also help organizations evaluate, implement, and operationalize these technologies alongside traditional platform features. With AppShark’s 250+ certified Salesforce consultants and 17+ years as a Salesforce Consulting Partner, you gain access to enterprise-level expertise without the cost of building an equivalent internal team. Our Managed Services program is designed to offer flexibility, allowing you to choose the right combination of resources and services that fit your requirements, budget, and business goals.
Leverage Headless 360 architecture to deliver seamless AI agent experiences across web, mobile, Slack, Teams, and consumer AI platforms.
Work with expert engineers who rapidly design, deploy, and optimize AI and Salesforce solutions to drive business value.
Connect Salesforce to SAP, Oracle, Dynamics, and other ERP systems to power AI agents with real-time enterprise data access.
Implement Einstein Analytics, Agentforce agents, and custom AI models that deliver measurable business value through intelligent automation.
Internal teams struggle to keep pace with platform releases, customizations, integration demands, and new AI and agent-native capabilities without specialized expertise.
One-off project work creates budget planning challenges without predictable, scalable support models.
Salesforce data remains disconnected from ERP, finance, and supply chain systems, preventing complete business visibility and effective AI and automation leverage.
AppShark provides comprehensive managed services to keep your Salesforce environment running smoothly and continuously improving.
User setup and deactivation, profile and permission set management, role hierarchy configuration, security reviews, access audits, and agent-based automation access controls.
Custom report creation, dashboard design and deployment, data visualization, scheduled reports, analytics optimization, and Einstein Analytics integration where applicable.
Custom object creation, field management, page layout optimization, validation rule development, and data model improvements to support both traditional workflows and AI-powered automation.
Flow creation and optimization, Process Builder workflows, approval processes, workflow rules, custom Apex development, and intelligent automation using Einstein and Agentforce capabilities where appropriate.
Performance monitoring, release readiness, technical debt reduction, security updates, governor limit optimization, and proactive system health checks including AI feature evaluation and recommendations.
Keep your Salesforce AI agents running at peak performance with proactive monitoring, performance tracking, issue resolution, governance, and continuous optimization through our managed services.
This model offers flexibility and scalability for businesses that require occasional support or need assistance with specific projects. It’s ideal for businesses that prefer to pay only for the services they need when they need them.
With the Block of Hours model, businesses can purchase a set number of hours that can be used over a specified period. This offers greater flexibility in planning and budgeting, allowing you to allocate hours as needed for ongoing support, maintenance, or enhancements.
Depending on the complexity of your Salesforce environment and your business needs, you can choose between shared or dedicated resources. Shared resources offer a cost-effective solution for routine tasks, while dedicated resources provide you with a team that’s fully focused on your Salesforce instance.
AppShark's expertise extends across a broad spectrum of Salesforce products, ensuring comprehensive support for all facets of your CRM needs. Our managed services cover:
Transform your sales operations with Salesforce Sales Cloud and Agentforce—enabling AI-powered lead prospecting, intelligent opportunity and pipeline management, actionable account insights, personalized sales coaching, automated workflows, real-time analytics, end-to-end pipeline visibility, and accurate revenue forecasting.
Enhance customer service with Salesforce Service Cloud and Einstein AI, enabling intelligent case management, omnichannel routing, knowledge articles, service analytics, AI-powered case classification, SLA tracking, chatbots, and agent productivity tools.
Transform customer engagement with Salesforce Marketing Cloud and Einstein AI, enabling AI-powered campaign creation, audience segmentation, personalized omnichannel journeys, loyalty promotions, adaptive web experiences, lead nurturing, journey optimization, and seamless Sales–Marketing collaboration. .
Empower customers, partners, and employees with Salesforce Experience Cloud and Einstein AI, delivering secure branded portals, self-service support, intelligent search, AI-powered recommendations, personalized experiences, knowledge discovery, and seamless collaboration across every interaction.
Transform your revenue operations with Salesforce Revenue Cloud Advanced, combining CPQ, billing, contracts, subscriptions, and quote-to-cash automation with Agentforce and Einstein AI to deliver automated quote creation, intelligent selling recommendations, predictive revenue insights, and accurate forecasting.
Optimize field service operations with Salesforce Field Service and Agentforce, enabling AI-powered work order management, intelligent scheduling and dispatching, proactive asset maintenance, guided troubleshooting, appointment insights, mobile workforce productivity, route optimization, and automated job completion.
AppShark’s Salesforce Managed Services offer a flexible, cost-effective solution for businesses looking to maximize their Salesforce investment. With a team of certified professionals, flexible service models, and comprehensive support, we help ensure that your Salesforce instance operates at peak performance, enabling you to focus on growing your business.
Contact us today to learn more about how our Managed Services can support your business goals and keep your Salesforce environment running smoothly.
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