Whether it’s with patients, members, employees, or partners, we help you connect, engage, and gain a holistic 360-degree view of your interactions
AppShark’s expertise in Health Cloud provides you with a comprehensive and centralized view of all your patients and members. This enables you to understand patient profiles distinctly, track their progress and swiftly provide the necessary care plans. We also assist in integrating with EHR systems, adding reliability to your organization by ensuring access to the right information at the right time. This transforms your extensive records into a systematic approach to engagement.
Learn how we can help you implement Salesforce Health Cloud for your personalized healthcare services.
Install the Health Cloud managed package from Salesforce AppExchange, ensuring all necessary components, objects, and features are included.
Enable Health Cloud features in Salesforce Setup by navigating to Setup > Health Cloud and activating the necessary settings.
Set up standard and custom objects for Health Cloud, such as Patients (Person Accounts), Care Plans, Problems, and Medications, by configuring field-level security, page layouts, and record types.
Enable Person Accounts in Salesforce Setup to represent patients by following the instructions in Setup > Person Accounts.
Set up relationships and affiliations to define how patients are related to providers, caregivers, and other contacts using the Relationships and Affiliations objects.
Configure Care Plans and Pathways by creating templates and defining pathways for patient care plans within the Care Plans and Pathways objects.
Integrate with Electronic Health Records (EHR) systems to ensure seamless data exchange between Salesforce Health Cloud and EHR systems using APIs or middleware solutions.
Set up the Patient Timeline to provide a chronological view of patient interactions and events by configuring the necessary settings in Setup > Health Cloud > Patient Timeline Settings.
Set up the Patient Timeline to provide a chronological view of patient interactions and events by configuring the necessary settings in Setup > Health Cloud > Patient Timeline Settings.
Enable and configure the clinical data model to support clinical data management, including conditions, medications, and procedures, in Setup > Health Cloud > Clinical Data Model.
Customize the Health Cloud Console to suit the workflows of healthcare providers by adding relevant tabs and components in Setup > App Manager.
Ensure compliance with healthcare regulations by setting up data privacy and security settings in Setup > Security, configuring data protection and access control settings to comply with regulations like HIPAA.
Train users and ensure adoption by providing training sessions and resources to healthcare providers and staff, developing training materials, conducting workshops, and offering ongoing support.
Monitor system performance and optimize configurations regularly by reviewing system usage and performance and making necessary adjustments using Salesforce reports and dashboards.
Integrate Salesforce Einstein Analytics to leverage AI-driven insights for predicting patient outcomes, resource allocation, and optimizing care plans.
Enable Einstein Vision to analyze medical images and integrate AI-driven diagnostics into patient records.
Use Einstein Bots to provide automated patient engagement and support, enhancing communication and responsiveness through chat interfaces.
Configure Einstein Prediction Builder to create custom predictive models for health outcomes, such as risk of readmission or likelihood of appointment no-shows.
Set up and train Einstein Discovery to analyze patient data and uncover actionable insights for improving patient care and operational efficiency.
Incorporate natural language processing (NLP) with Einstein Language to analyze patient feedback and sentiment, enabling more personalized care.
Plan and execute data migration from legacy systems to Salesforce Health Cloud.
Consider custom development for specific requirements using Apex, Lightning Components, and Visualforce.
By leveraging Einstein, we welcome a conversational AI to your organization for a seamless workflow, improved decision-making, and optimized productivity.
Utilize Salesforce Einstein Analytics to analyze patient data, identify trends, and predict health outcomes, enabling the prediction of patient readmissions, identification of at-risk patients, and optimization of resource allocation based on data-driven insights.
Build custom predictive models tailored to healthcare needs, such as predicting patient no-shows or identifying high-risk patients, to improve patient engagement and care coordination by predicting and mitigating potential issues.
Use Einstein Discovery to analyze patient data and uncover actionable insights for improving patient care and operational efficiency, providing treatment plan recommendations, identifying gaps in care, and optimizing clinical workflows.
Integrate Einstein Vision to analyze medical images and diagnostics, providing AI-driven insights into patient records to enhance diagnostic accuracy, support telemedicine initiatives, and enable remote monitoring
Implement Einstein Bots to offer automated patient engagement and support through chat interfaces, thereby enhancing patient communication, providing round-the-clock assistance, and alleviating the workload on healthcare staff.
Utilize natural language processing (NLP) with Einstein Language to analyze patient feedback and sentiment, enhancing patient satisfaction through understanding and addressing patient concerns, thus improving personalized care.
Utilize Einstein Next Best Action to offer personalized care recommendations based on patient data and predictive analytics, thereby enhancing patient outcomes through tailored treatment plans and proactive care suggestions.
Leverage AI to optimize appointment scheduling, ensuring efficient use of healthcare resources and reducing wait times, thereby enhancing patient experience, improving clinic efficiency, and increasing appointment adherence.
Utilize AI to predict maintenance needs for medical equipment, ensuring timely repairs and minimizing downtime, thus maintaining high equipment availability, reducing operational disruptions, and enhancing patient care quality.
Implement AI-driven remote patient monitoring to track patient health metrics in real-time and alert providers to potential issues, thereby enhancing chronic disease management, enabling proactive interventions, and improving patient outcomes.
To truly transform healthcare delivery, addressing patient engagement is paramount. AppShark’s approach integrates proactive communication strategies and advanced technology to foster stronger relationships between healthcare providers and their patients. By utilizing Salesforce Health Cloud’s robust platform, organizations can create personalized outreach programs that resonate with patients and encourage active participation in their care. These include automated reminders for appointments and medication refills, educational content tailored to patient needs, and easy access to care resources. Additionally, leveraging data analytics allows for the identification of patient preferences and behaviours, enabling more effective engagement strategies that not only inform but empower patients in their healthcare journey. By investing in innovative solutions for patient interaction, healthcare organizations can drive better health outcomes, enhance patient satisfaction, and foster long-term loyalty.