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A leading Home Health Care Provider in Cortez, certified by Medicare and Medicaid, faced operational challenges affecting service efficiency and patient care. The primary issues included excessive nurse travel times and scheduling inefficiencies, alongside difficulties integrating their booking system. These problems led to increased nurse fatigue, reduced patient interaction, and frequent appointment mishaps, ultimately affecting patient satisfaction.
AppShark deployed Salesforce Field Service Lightning (FSL) to address these challenges. The implementation included:
Intelligent Scheduling and Travel OptimizationFSL was customized to consider critical factors such as nurse licenses, specialities, working hours, and geographic location. By integrating Google APIs, nurses were automatically assigned to patient territories, minimizing travel time and optimizing the scheduling process.
Seamless Data IntegrationThe solution involved integrating FSL with existing electronic health records (EHR), CRM, and billing systems. This ensured seamless data flow, reducing manual data entry and potential errors.
Enhanced Patient CommunicationThrough Salesforce Digital Engagement, patients received timely SMS notifications about nurse visits, delays, and appointment reminders, increasing transparency and satisfaction.
Mobile Application for On-the-Go SupportA customized FSL mobile app was provided to nurses, allowing them to access schedules, submit updates, and use augmented reality tools during home visits. The app ensured secure data handling while enabling real-time communication with administrative staff.
Increased Patient FocusAutomation of scheduling and work order processes freed nurses from logistical concerns, allowing more time for direct patient care.
Reduced Operational CostsBy optimizing travel and scheduling, the provider reduced costs related to missed or delayed appointments.
Improved Patient SatisfactionTransparent communication through automated notifications improved patient confidence and satisfaction.
Data-Driven Decision MakingComprehensive reporting tools within FSL provided insights into performance metrics, enabling informed decision-making and continuous improvement in service delivery.
The application of Salesforce Field Service Lightning by AppShark significantly improved the operational efficiency and service quality of the Home Health Care Provider. The solution enhanced nurse productivity, reduced fatigue, and elevated patient satisfaction, demonstrating the power of integrated, technology-driven healthcare management.